Shipping Policy

This Shipping Policy explains how orders are processed and delivered by
Sonisson, operated by Always Green Lawn LLC.
By placing an order on sonisson.com, you agree to the shipping terms below.

Order Processing Time

Most of our products are made to order. After your payment is confirmed, your order will
typically be processed and prepared for production within 2–5 business days.
Processing time may vary depending on product type, order volume, customization details,
or seasonal demand.

Estimated Delivery Time

After production is completed, delivery within the United States usually takes
5–10 business days. Estimated delivery times are not guaranteed and may
be affected by carrier delays, weather conditions, holidays, incorrect shipping information,
or other circumstances outside our control.

Shipping Area

We currently ship orders to addresses within the United States.
Please make sure your shipping address is complete and accurate before placing your order.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.
The final shipping cost may vary depending on the product, quantity, destination, and
available shipping method.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with
tracking information, if tracking is available. Please allow some time for tracking details
to update after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. We are
not responsible for orders delayed, lost, returned, or delivered incorrectly due to an
incomplete or inaccurate address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible
at support@sonisson.com. We will review the issue
and assist you based on the available tracking information and carrier status.

Multiple Shipments

Some orders may be shipped in separate packages, especially if they include multiple product
types or items fulfilled by different production partners. You may receive more than one
tracking number for the same order.

Customs, Duties, and Taxes

For orders shipped within the United States, applicable taxes or shipping charges may be
displayed at checkout. Customers are responsible for reviewing the final order total before
completing payment.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Business Name: Always Green Lawn LLC
Website: sonisson.com
Email: support@sonisson.com
Address: 1021 Stone Canyon Road, Los Angeles, California 90077, United States